FAQs: Frequently Asked Questions

Frequently Asked Questions (FAQ) about Getting Water Service in Glendale Online 

 

 

 

1. How do I apply for a water meter set online?

Creating an online account is easy:

  1. To sign up for water service in Glendale, click the link for the City Inspect website HERE. 
  2. Click on "Create Account" and enter your details (e.g., name, email, address).
  3. Set up a secure password.
  4. Follow the prompts to complete the registration process.

After registering, you can log in to the portal to request changes.

  • How can I activate an existing meter on my property?

To activate an existing meter, you must set up an account by completing our online Service Application Form. Please provide the required details, including property and contact information, and submit the Service Application Form. Once your request is received, our team will process it and inform you of the next steps.

For any questions or assistance, please contact the town clerk.

2. What information do I need to provide to start water service?

When applying for water service, you'll need to provide the following:

  • Permit Type
  • Project name
  • Your full name and contact information
  • The service address 

3. Can I set up water service for a tenant?

Yes. If you own the parcel.

4. Do I need to pay a deposit when starting water service?

Payment is required in full immediately after approval

7. How long does it take to start water service after applying online?

The time it takes to start water service may vary based on your location, application completeness, and verification process. Typically, it takes between 1-3 business days for new service requests to be processed, but this may vary.

8. Can I set up water service for a specific start date?

Yes, you can select a preferred start date for your water service during the sign-up process on the portal. Make sure to submit your application beforehand to ensure the date is available.

9. What should I do if I need to cancel or modify my water service request?

If you need to cancel or modify your water service request, log in to your City Inspect account, go to your service request, and look for options to update or cancel your application. If you happen to have problems, you can contact the town clerk for help.

10. How do I pay for my water service?

Once you have an account with Glendale, you can pay for your water service through the Invoice Cloud online portal using the link on the Glendale Town landing page. You can make one-time payments or set up automatic billing. Accepted payment methods typically include credit cards, debit cards, and eChecks. In-office payments are also accepted.

11. Can I request an extension on my water service payment?

Yes, you can request a payment extension through the town clerk if you're unable to pay on the due date.

12. How do I contact Glendale if I have issues with the online portal?

If you encounter any issues with the online portal, you can contact the Glendale Town Clerk. They are available via phone 435-648-2341 or email at clerk [at] glendaletown.org (clerk[at]glendaletown[dot]org)